Legal

Privacy Policy

Effective date: [[FILL: EFFECTIVE DATE]]  |  Last updated: [[FILL: EFFECTIVE DATE]]

This Privacy Policy explains how [[FILL: LEGAL BUSINESS NAME]] ("BIZREVAI," "we," "us," or "our") collects, uses, and protects information when you visit bizrevai.com, contact us, book a call, or use our services.

1. Who We Are

BIZREVAI provides done-for-you AI automation and business growth services to service-based businesses, including missed-call text response, lead follow-up, appointment booking, review generation, and related customer communication systems.

2. Information We Collect

Information you give us

  • Contact details such as your name, business name, phone number, and email address when you submit a form, book a call, or use our website chat.
  • Details about your business and its needs that you choose to share with us during a discovery call or in a message.
  • Billing information if you become a client. Payments are processed by our payment provider; we do not store full card numbers.

Information collected automatically

  • Basic technical data such as IP address, browser type, device type, pages viewed, and referring page.
  • Cookies and similar technologies used to operate the site and understand how it is used. See Section 7.

Information we process on behalf of clients

When you are a client of BIZREVAI, we build and operate automation systems that process your customers' contact information on your behalf. In that context you remain responsible for the lawfulness of the data you provide to us and for obtaining any consent required to contact those individuals. We process that data only to provide the services you have engaged us for.

3. How We Use Information

  • To respond to your inquiry, schedule and hold a discovery call, and follow up about your request.
  • To provide, operate, support, and improve our services.
  • To send service-related communications, such as appointment confirmations and reminders.
  • To send marketing communications where you have given consent, which you can withdraw at any time.
  • To maintain security, prevent abuse, and meet legal and regulatory obligations.

4. SMS and Text Message Communications

Where you have provided your phone number and given consent, we may send you text messages related to the purpose you consented to. Consent to receive text messages is never a condition of purchasing any product or service.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for assistance. For full text messaging terms, please see our Terms & Conditions.

5. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

  • Service providers. We use trusted vendors to operate our business — for example, our CRM and communications platform, telephony provider, calendar and email providers, and payment processor. They may access information only as needed to perform services for us and are bound by confidentiality obligations.
  • Legal requirements. Where required by law, regulation, legal process, or enforceable governmental request.
  • Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.
  • With your direction. Where you ask us to share information or otherwise consent.

As stated in Section 4, mobile opt-in data and consent are excluded from all sharing categories and are not shared with third parties.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, to provide our services, and to meet legal, accounting, or reporting requirements. [[FILL: STATE YOUR ACTUAL RETENTION PRACTICE — e.g. "Inquiry records are retained for 24 months from last contact. Client records are retained for 7 years following the end of the engagement for tax and accounting purposes."]] When information is no longer needed, we delete it or de-identify it.

7. Cookies and Tracking

Our website uses cookies and similar technologies to operate the site, remember preferences, and understand site usage. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

[[FILL: LIST ANY ANALYTICS OR ADVERTISING TOOLS YOU ACTUALLY USE — e.g. Google Analytics, Meta Pixel. If you use none, say "We do not use third-party advertising or analytics trackers." Do not list tools you have not installed.]]

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

  • Text messages. Reply STOP to any message to opt out. Reply HELP for assistance.
  • Email. Use the unsubscribe link in any marketing email, or contact us directly.
  • Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal exceptions.
  • Washington residents. Depending on the information involved, you may have rights under the Washington My Health My Data Act and other applicable state law.
  • Other states. If you live in a state with a comprehensive privacy law, you may have additional rights including the right to opt out of certain processing. We do not sell personal information.

To exercise any of these rights, email [email protected] or call (425) 770-4315. We may need to verify your identity before acting on a request.

10. Third-Party Links

Our site may link to third-party websites or embed third-party tools such as scheduling or form widgets. We are not responsible for the privacy practices of those third parties. Please review their policies directly.

11. Children's Privacy

Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated where required by law.

13. Contact Us

Questions about this Privacy Policy or how we handle your information: